Grievance Redressal Mechanism

CUSTOMERS MAY APPROACH THE FOLLOWING OFFICIAL FOR REDRESSAL OF ANY GRIEVANCE RELATING TO STOCK BROKING OPERATIONS:

GRIEVANCE REDRESSAL OFFICER

THE COMPLIANCE OFFICER
VLS FINANCE LTD,
CORP. OFF.: 90, OKHLA INDUSTRIAL ESTATE, PHASE III, NEW DELHI – 110020
PHONE: 011-46656666
EMAIL: stockbrokergrievance@vlsfinance.com

If the grievance is not redressed within a period of 30 days of receipt by the aforesaid, the customer may approach the concerned Stock Exchange viz. BSE Limited using the grievance redressal mechanism mentioned at the website of the Exchange.

Further, if the complaint is not redressed at Stock Broker / Stock Exchange level, it may be lodged with Securities and Exchange Board of India (SEBI) on SCORES (a web based centralised grievance redressal system of SEBI) at https://scores.gov.in/scores/Welcome.html

Filing complaints on SCORES – Easy & quick

1. Register on SCORES portal
2. Mandatory details for filing complaints on SCORES:
   1. Name, PAN, Address, Mobile Number, Email ID
3. Benefits
   1. Effective communication
   2. Speedy redressal of the grievances