Grievance Redressal Mechanism

CUSTOMERS MAY APPROACH THE FOLLOWING OFFICIAL FOR REDRESSAL OF ANY GRIEVANCE RELATING TO LOANS AND ADVANCES, INTEREST THEREON OR ANY OTHER FINANCIAL ASSISTANCE PROVIDED BY THE COMPANY

GRIEVANCE REDRESSAL OFFICER

SHRI. H .CONSUL,
COMPANY SECRETARY
VLS FINANCE LTD,
2ND FLOOR, 13, SANT NAGAR,EAST OF KAILASH,NEW DELHI-110065.
PHONE: 011-46656666
EMAIL: HCONSUL@VLSFINANCE.COM
MOBILE: 9891171167

IF THE GRIEVANCE IS NOT REDRESSED WITHIN A PERIOD OF ONE MONTH, THE CUSTOMER MAY APPEAL TO :

GENERAL MANAGER,
DEPARTMENT OF NON-BANKING SUPERVISION,
RESERVE BANK OF INDIA,6, PARLIAMENT STREET,NEW DELHI-110001.
PHONE: 011-23714456.
EMAIL: DNBSNEWDELHI@RBI.ORG.IN

Filing complaints on SCORES – Easy & quick

  1. Register on SCORES portal
  2. Mandatory details for filing complaints on SCORES:
    1. Name, PAN, Address, Mobile Number, Email ID
  3. Benefits
    1. Effective communication
    2. Speedy redressal of the grievances